Cancellation Policy
If customers require a change or cancellation of travel itinerary or service, we will try to meet such requests as much as possible.
However, in order to change the service contract, customers are asked to pay penalty charges if an already-fixed arrangement needs to be cancelled, and customers may be asked to pay amendment charges in order to change the contents of services.
In case of refund, the handling charge will be covered by customers.
Cancellation charge:
The following charges apply from 3 days prior to the date reserved.
・Cancellation 3 days prior to arrival:30 % of the total amount reserved.
・Cancellation 2 days prior to arrival:50 % of the total amount reserved
・Cancellation on the arrival date :100 % of the total amount reserved
Disclaimer
Should a problem arise by using our service, we shall take necessary measures according to The General Passenger Vehicle Transportation Business Law.
Should a customer sustain damage from one of the following reasons, we shall not be responsible for the damage.
Bad weather, abnormal natural disaster, riots, strikes, flights/vessels delays、cancellations or changes due to mechanical problems of air crafts/vessels.
Should an accident/mechanical problem arise while onboard a vehicle we arranged during the scheduled itinerary we arranged, unlimited accident insurance shall be applied.
We recommend you to join a travel insurance for problems outside our liabilities.